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Solutions Based Development

In today's complex business environment with diverse infrastructures, services and stakeholder needs, the key challenge is providing convenient, relevant, useful and cost effective access to the right information.

Strategic Business Solutions

Customised Solutions develop strategic business solutions through a consultative process that expose the potential of the organisation's existing infrastructure.

Consult

Our Team of experts partner with our clients to develop a sustainable, cost effective and manageable solution.

Tailored Solution

This requires designing a tailored solution to meet the strategic needs of the business which maximises the return on investments, reduces operational costs and improves decision making, productivity and services.

Sustainable Solution

In addition, Customised Solution sources the most appropriate global, hardware and software technologies and products and optimise synergy partnership to deliver a scalable, sustainable solution.

Implement

The technology platform which integrates the infrastructure and services in the environment in a uniform, accessible way is key when implementing a strategic business solution.

Skills and Expertise

Customised Solution, together with their strategic partners have the skills and expertise to implement and integrate these technology including:

  • Citrix MetaFrame's Suite of products
  • Microsoft's server and desktop operating and application software
  • Antivirus and Network Security
  • VmWare
  • Tier 1 hardware products encompassing desktops, servers, notebooks, imaging, ....printing, peripherals and consumables
  • VmWare


    • Solutions need to be deployed accurately, unobtrusively and timorously to deliver easy, secure, convenient access to information and application.

    Implementation Process

    Customised Solution's structured implementation process is managed by an expert consultant to ensure:

  • Timorous installation and integration of new and existing applications
  • Streamlining of administration, support and training processes
  • Maintenance of service levels

    • Maintain

    Our customer centric approach to the management of our solutions is underpinned by comprehensive service level agreements which ensure the success of the integrated business solution.

    Maintenance Assurance Plan

    Our unique Maintenance Assurance Plan (MAP). It provides flexible maintenance programmes that are tailored to meet our client's individual needs.

    MAP is managed through our contact centre which is manned by qualified engineers who provides immediate telephonic support or deploy the relevant experts to the customer site.

    Benefits of MAP

  • Proactive ongoing general site maintenance
  • Reactive support with a response to critical server and network problems
  • Minimised downtime
  • Network mapping, auditing and status reporting
  • Optional availability of support specialists 24 hours a day, seven days a week
    • Citrix